Our promise to you: All threads will typically receive a response within 24 hours. All questions will be openly welcomed. All bug reports will be handled in as timely a manner as is possible. All suggestions will be given proper consideration, and if rejected or unable to be implemented a reason will be provided.
What we expect in return: That respect be met with equal respect. Not all bugs can be fixed instantly, and not all matters can be resolved immediately. Be polite, and be informative. When reporting bugs include as much information as you can into what you were doing when the bug was encountered so that we can try to recreate the issue. Screen shots are great! When offering suggestions or requests, understand that we cannot grant all requests but each and every one will be reviewed and feedback provided regarding our decision.
We also ask that if you need help with general topics, please browse our guides first. We currently have guides for the following available:
If we don't have a guide for what you need assistance with, or if you have already checked the appropriate guide and it didn't answer your question, then feel free to post your question(s) in the help desk.
What we expect in return: That respect be met with equal respect. Not all bugs can be fixed instantly, and not all matters can be resolved immediately. Be polite, and be informative. When reporting bugs include as much information as you can into what you were doing when the bug was encountered so that we can try to recreate the issue. Screen shots are great! When offering suggestions or requests, understand that we cannot grant all requests but each and every one will be reviewed and feedback provided regarding our decision.
We also ask that if you need help with general topics, please browse our guides first. We currently have guides for the following available:
If we don't have a guide for what you need assistance with, or if you have already checked the appropriate guide and it didn't answer your question, then feel free to post your question(s) in the help desk.
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